Hostinger was started in 2007 and firstly they were introduced as 000webhost.com.They changed their web hosting brand in 2011 as the Hostinger and in present Hostinger is one of the cheapest shared hosting providers in the market.
This is a free web hosting service and they do not do any advertising.
Within just over a decade, Hostinger was able to increase their user base significantly. By the month of May in 2014, they exceeded their user base of ten million people and by the month of January in 2017 their user base increased up to 29 million people.
Hostinger says that they offer a number of unlimited and free offerings to their users.In order to check whether they offer such unlimited and free features, we set up our own website and by using it for more than a year, we decided to monitor the performance of Hostinger.
From the results of our survey about its performance, we identified some of the positive and negative features of Hostinger.
Advantages of using Hostinger
When considering a web host, the most important fact that you should pay your attention is the Uptime.
Even though, Hostinger showed some drops their uptime in the months of October (99.65%), June (99.83%) and May (99.89%) of the year 2019, we can say that its performance is not bad. They keep their websites up and running and it shows that their overall performance is better.
2.Fast Load Time(350ms)
Fast loading time is one of the key facts that every website user considers. There are so many websites that we have to wait for a long time till they open their web page and sometimes they get stuck too. It is just a wastage of time for the users.
The site Neil Patel clearly shows that people would abandon the website, if it takes more than three seconds to load. So it is evident, that a successful web page needs a fast load time. Otherwise, it would fail.
Hostinger serves for the servers in the USA, Asia, and Europe(UK) with stable loading time. Each of them is reportedly connected to a 1000 Mbps connection.
3. 30-Day Money-Back Guarantee
Hostinger offers a 30 – day money-back guarantee to their customers. They give their users a chance to try their service and if the users are not happy with its performance or experience, Hostinger will pay back their money.
Every user should have a better understanding of Hostinger’s Refund Policy because it says that not all products are refundable and some products have special refund terms.
We will discuss more this in the section of the Disadvantages of this article.
Further, Hostinger offers lots of different payment options such as Visa , Paypal, Mastercard, Discover, Bitcoin, Maestro, American Express, and JCB.
4.Multilingual Customer Support
Customer support is also a very important fact in a web host.The way they treat their customers or the way they deal with their customers’ issues can either make or break the web host.
For example, if your site is down and you find it difficult to contact a person from their customer support team, you might lose out a significant amount of sales.
Since Hostinger offers a multilingual customer support team in live chat and integrated Intercom as their main support system, it is evident that Hostinger will not disappoint its customers.
If we talk about Hostinger Live chat, we can see that it is only accessible if you are logged into a Hostinger account. To access the live chat, you can click the icon in the bottom right corner of the page. We tried this live chat and we just had to wait for less than a minute for a support agent and he just answered in another minute. He was Mindaugas, and he answered well by using good language commands.So our experience with the live chat team was great.
Hostinger supports you with tutorials. These tutorials include gifs and images mentioning the steps follow. It also has a huge knowledge base filled with short and comprehensive articles so that it is easy for you to find guides, information, and answers for your questions by yourself.
As a user, you can search for articles. If not you have three categories in the knowledge base to choose between.
- Domains and
5.Free Website Builder and Domain Name
Hostinger offers you a free website builder in their services. You can get the support of this with any plan you choose.
There are so many different types of templates for you and once you have selected a template for you, you have the ability to customize everything on your page with the use of Hostinger website builder.
Not only the website builder, if you are using Premium and Business web hosting plans there are free domain names too. They will help you to save a certain amount of your money in the long run.
6. Easy To Use Interface
Hostinger has a simple interface that is modern and easy to use. You can find everything you need in one location without any difficulty.
There, you can track logins, update billing information, manage your domains, and monitor emails from your dashboard.
Even though you can find that there are large icons on the control panel,it is not a traditional cPanel. These large icons will help you to find what you need easily.
7.Unlimited Features With Premium and Business Plans
Another advantage in Hostinger is that if you sign up for the top two plans of them, you can get access to any number of email accounts for free.
Being able to manage those accounts right from the control panel will make you do your works hassle-free.
You have the ability to set up autoresponders, enable or disable accounts, and forward emails sent to the domain of a customer.
Except for the “Single Web Hosting” plan, bandwidth and databases are unlimited for many plans.
Finally, your disk space will be limited to 10 GB, bandwidth to 100GB,1 MySQL database, and one email account.
8.Industry-Standard Pricing Tricks but Still affordable
We can find pricing tricks in Hostinger too like many other web hosting companies. But Hostinger is more transparent in promoting their pricing than other web hosting companies.
For example, let’s assume that you want a $0.99 per month deal for Single Shared hosting. But for that, you have to commit to Hostinger for 4 years because your renewal cost will go up to $2.15 per month after those 4 years. Therefore,if you are hoping to carry out with the same web host for almost 4 years, you can find this as a good deal because you can save some reasonable amount of money there.
Usually, we think that most of the low-quality services are offered when there is low prices. But, Hostinger is not such a company. When compared with most of the web hosting companies Hostinger offers quality and reasonable service to the money that you pay.
Disadvantages of Using Hostinger
Even though we mentioned a lot of advantages of using Hostinger in the above paragraphs, still there are some drawbacks.
1.Must Be Logged in to access Live Chat
Although Hostinger has a good live chat supporting system, you can get this service only if you are logged in to a Hostinger account.
For example, if you are not a customer of Hostinger and still you have some problems like migrating your site over them, you cannot chat with them by using the live chat.
In such a situation you have only one option and that is by clicking the “Contact Us” button at the bottom of their site. Then you will be taken to another page and there you have two options to select. They are “Report Abuse” or “General Inquiry”.After selecting what you want, you have to submit your name, email with your message, and submit a ticket.
2.No Traditional cPanel
The traditional cPanel is a commonly used tool by, most hosting services.
But Hostinger has a unique control panel which their new users will find it easier to use than the traditional control panel.
Here, the problem is that advanced users might not like this new feature since they are used to the traditional cPanel.
3.Nonstandard Payment Terms
Although Hostinger has a money-back guarantee, still there are some policies regarding it.
They are not ready to pay your money back in every instance that you demand for it.
According to their standard terms, they will only refund for the following issues:
- Hosting of all plans but except first payment after Free Trial
- Domain Transfers
- SSL Certificates
The non-refundable fees are:
- Redemption fees
- Domain name renewal fees
- Privacy protection fees
The most important fact you should keep in your mind is, that in Hostinger, most new domain name registrations are only refundable if canceled and processed within 4 days of registration and not 30 days as usual.
4.Must Pay for Extra Domain
For users who go for the Premium or Business shared hosting plans and also with all annual Cloud hosting plans, one domain name registration is totally free of charge.
For every other additional domain registration, they must pay a certain amount of money but they are affordable.
Payment for domains with the extensions “.com” and “.net” are below $10 annually and domains with extensions “.xyz”,”.online”,”.tech” are just $0.99 per year.
It will cost the most for a “.asia” extension and it would be $12.99 annually.
You can have unlimited subdomains if you select one of their Premium or Business plans but as mentioned above only one free domain name.
There is no extra cost to renew an expired domain name within 36 days after expiration. The Redemption Grace Period will permit to redeem the domain still, until the day 66 for a fee of redemption of $53.These rules are according to Hostinger’s Expired Registration Recovery Policy.
Hosting Pricing, Hosting Plans and Quick Facts
Given below is a quick review of the available Hostinger plans.
There are Personal free domains included in Premium and Business web hosting plans.
Single Shared Hosting: This is the cheapest plan that is available. Just for 4 years, you have to pay only $0.99.From the 5th year onward the renewal amount is 2.15$ per month.
This plan offers you:
- A website
- 10 GB Disk Space
- 100 GB Bandwidth
- 1 MySQL Database
- 1 FTP User
- An Email Account
- Easy Website Builder
- Auto Installer
Premium Shared Hosting: You can see this plan in the middle of the other plans. You just need to pay $2.89 per month for 4 years.
This plan offers you:
- Unlimited number of Websites
- Unlimited SSD Disk Space
- Unlimited Bandwidth
- Unlimited MySQL Databases
- Unlimited FTP Users
- Unlimited Email Accounts
- Easy Website Optimized Speed
- Free Domain Name with an annual plan
Business Web Hosting: This is a high graded plan. You have to pay a small amount as $3.99 per month for 4 years.
With this plan, you are eligible to get everything from Premium Shared Hosting and furthermore:
- Daily Backups
- Deluxe Live Support
- 2X Processing Power and memory
- Free SSL Certificate to secure customer data and increase SEO rankings
How do we Recommend Hostinger?
We recommend Hostinger to you for many reasons.
As it provides a great speed you will never get disappointed with it. We can also say that their average uptime is also quite strong.
When compared to Single-Web Hosting plan, The Premium, Cloud Hosting, and Business Web Hosting plans have more features and offers. If you are unhappy with their service, they will also offer a 30-day money-back guarantee.
In Hostinger, the agents in the customer support center are really helpful to the customers as they are friendly and knowledgeable. Their responsiveness is very quick.