HostRocket Review

Even though HostRocket doesn’t have the same reputation as BlueHost, DreamHost, and HostGator, it was established in 1999. The headquarters and data centers of HostRocket are in Clifton Park, New York.
Usually, when you enter a website of a web host for the first time, their homepage will show you a lot of boasts about their speed, customer support, and uptime.
But that is not the case with HostRocket, instead, they begin with: “SSD shared hosting.
Quite interesting, right?
So to review their service, we purchased a WordPress website on HostRocket’s’ shared plan and set it up in June 2015.
During past years we have been monitoring their performance statistics including uptime & speed to present you an unbiased review. Stay with us.

 

Advantages of HostRocket Hosting

The main plus points of HostRocket are consistent, decent customer support, and the availability of many apps which we can choose. Let’s look at them in a detailed way.

1. Impressive Support

They only offer customer support via a ticketing system and telephone. (Not via live chat or email)
In the beginning, we were not happy. Because we knew that, ticketing often takes years to respond. But we were wrong actually. They were able to send us an answer within around 11 minutes. And the reply was very helpful and informative.
Our background check also left a reasonably good experience. The problems and complaints from the customers were about other things, not about their support.

2. You can select between two server locations

If you are in a country and planning to cater to customers in another country this will be a good option. Because HostRocket allows you to choose the datacenter you prefer.
But they have only two data centers in Chicago and New York (both are in the United States). And they are only a two-hour plane ride away.
That will be a good perk in theory, but not that good in reality.

3. More than 250 app integrations

HostRocket has good integrations with more than 250 famous applications such as WordPress, Drupal, Magento, Zen Cart, Open Cart, and much more. Those will help you to get started a little earlier.


Disadvantages of HostRocket Hosting

Unfortunately, HostRocket earned more minus points than plus points. You can see a detailed account below.

1. Slow Page Loading Time

The average page loading time during the last two years was only 863ms.
But HostRocket began to show better speed results from January 2019 and in November 2019, which was 569ms showing some improvement. But now, their page loading time remains in the disadvantages section.

Average page load times during last year:

2. Uptime of 99.83%

The current standard industry uptime is 99.93%. That indicates the downtime will be around 26 minutes per month and that won’t affect your sales or customer support much.

To see how uptime affects your website, you can use this uptime calculator.

However, the HostRocket’s average uptime is 99.93%, below the industry standards. Furthermore, the overall performance of HostRocket in uptime is a mix. Some months they had it 100% and in other months showing very bad results.
They also have a solution for that in their Terms of Service page,

“If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.”

Average uptimes during last 12 months:

  • January 2020 average uptime: 98.07%
  • December 2019 average uptime: 99.96%
  • November 2019 average uptime: 99.57%
  • October 2019 average uptime: 99.98%
  • September 2019 average uptime: 99.91%
  • August 2019 average uptime: 100%
  • July 2019 average uptime: 99.45%
  • June 2019 average uptime: 99.96%
  • May 2019 average uptime: 99.96%
  • April 2019 average uptime: 99.92%
  • March 2019 average uptime: 99.97%
  • February 2019 average uptime: 99.86%

3. Relatively expensive pricing

Their least expensive plan starts from $5.99 per month. That is expensive!
The pricing will get more expensive if you have to sign up for two years and prepay.
Though they claim you get what you pay for, we don’t believe them.

4. A Setup Fee of $29.99!

The majority of the web hosting companies won’t charge you for getting your site up and running. They even offer free site migration and a free domain name for a year.
But sadly, HostRocket is still charging a setup fee of $29.99 if you are deciding to pay monthly or semi-annually.

5. The domain name registration fee is $20!

In the beginning, HostRocket offers you a free domain name.
But if you are planning to get an additional name the cost will be $20 per year. In other sites, the cost will be less than half of that.

 

HostRocket Pricing, Hosting Plans and Quick Facts

You can see an instant preview of their shared hosting plans below.

  • Basic Shared Hosting
    Starting from $5.99/month
    Unlimited disk space, email accounts, and bandwidth
    Supports unlimited websites
  • SSD Premium Plan
    Starting from $9.98/month
    5 GB SSD RAID storage
    200 GB bandwidth
  • SSD Professional Plan
    Starting from $13.98/month
    20 GB SSD RAID storage
    300 GB bandwidth
  • SSD Executive Plan
    Starting from $18.98 per month
    40 GB SSD RAID storage
    400 GB bandwidth

Important: Above is the pricing for their two-year plans.

  • Free Domain
    Yes
  • Ease of signup
    A bit lengthy checkout process
  • Payment methods
    Credit Card
  • Hidden Fees and Clauses
    Shared hosting accounts are not able to use more than 15% total bandwidth, 10% RAM, 10% of the total number of active connections, and 15% total disk space of a server.
  • Upsells
    A few
  • Account Activation
    Instant
  • Control Panel and Dashboard experience
    cPanel
  • Installation of Apps and CMSs (WordPress, Joomla, etc)
    Offer ‘Easy Installs’

What is our recommendation?

We don’t recommend HostRocket.
Their support, speed, and uptime are not bad, but not that good either. And the overall performance is below average when compared to its cost and additional fees.